WHEN WILL I GET MY ORDER?
Delivery usually occurs within 48 hours.
DELIVERY TIMES IN WORKING DAYS ACCORDING TO GEOGRAPHIC REGIONS:
Canada: 2 to 3 days.
United States: Up to 5 days.
Europe: Approximately 8 days.
Asia: 10 days or more.
WHAT ARE THE DELIVERY TIMES FOR BUSINESS ORDERS?
Business orders are handled on a case by case basis according to the quantities ordered, the event dates and personalization needs.
It is recommended that you place your order a minimum of one month before the date of delivery for orders exceeding 100 items.
WHAT ARE THE AVAILABLE SHIPPING OPTIONS?
Canada Post by default (national and international)
Faster options by request:
Dicom Express (Québec-Ontario)
For large orders, personal deliveries may be made.
WHAT SECURITY GUARANTEE DO YOU PROVIDE FOR ONLINE PAYMENTS?
The payment service used for this site is managed by PayPal, a leading company in the online transactions domain. Payment is safe and easy. Millions of transactions are managed by PayPal every day. I have been using this system for buying and selling with complete satisfaction for over 10 years.
WHAT ARE THE DIFFERENT METHODS OF PAYMENT?
VISA, Mastercard, Amex via PayPal.
Bank transfers for corporate orders.
DO YOU USE EXOTIC WOODS?
The origin of exotic wood is often difficult to establish with certainty. For that reason, I prefer to encourage commerce that is respectful of forests by favouring locally-harvested wood whose source is known. However, I use a touch of recycled exotic wood in certain projects.
WHAT IS TORREFIED WOOD?
It is wood that has been transformed by heat. This natural treatment has several advantages:
- The different degrees of torrefaction produce a wide variety of colours, ranging from light brown to black. Colouration is evenly distributed throughout the piece. In contrast to dyes, this colouration does not change with time.
- Torrefied wood is both rot-proof and waterproof.
WHAT DO YOU DO FOR THE ENVIRONMENT?
I participate in tree planting in collaboration with the project created by l’Université du Québec à Chicoutimi.
A public registry is available to find out how many trees have been planted by each participant.